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Videos from youtube and revver using the search term "Customer Service"


Scaling Customer Serviceby rackspace
396 views

IPower Customer Service Sucksby brettbum
361 views

Dell Customer Service - Testby ninemalls
169 views

Videos may not be suitable for children. Video for Customer Service


The Employee's Guide to Superior Customer Service
Amazon Price: $29.99
Customer Review: Straight forward and simple for the employees to understand, not bad even for non-english native speakers as supported by obvious acting.

ABC News 20/20 Customer Service and the Internet
Amazon Price: $9.95

Would You Do Business With You? - How to Get, Keep, & Wow Customers - Custome...
Amazon Price: $89.95

Operations and Customer Service: Developing Your Corporate Dashboard for Supe...
Amazon Price:

12 - Delivering Exceptional Customer Service by Richard Mulvey
Amazon Price: $54.95

You're Hired - The Basics of Customer Service
Amazon Price:

SMILE! Customer Service Training
Amazon Price: $595.00
Customer Review: SMILE! presents the personal work philosophy of Reggie Wilson, a Seattle bus driver who is so popular some of his passengers claim they plan their day to ride his bus. Riding Reggie's bus might remind you of going to summer camp. He sings, tells jo...

Growing Your Business - 3 DVD Bundle
Amazon Price:
Customer Review: I bought this directly from the author's website in the spring. He really says nothing new. Basically he just rehashes what you could readily find in a three or four used business books at $10 a pop instead of $227, plus shipping and handling.
...

Integrating A Comprehensive Delivery System For Consistent Customer Service
Amazon Price: $44.99

Business 4 - Telemarketing and Customer Service
Amazon Price: $769.00

Totes Pink Gingham Check Automatic Push Button Mini Folding Umbrella--Excelle...
Amazon Price:

LAMPS BEAUTIFUL Elvis Presley Collectibles Eyeglass Case--Memories--Excellent...
Amazon Price:

LAMPS BEAUTIFUL I Love Lucy Collectibles Lucy's Rumba Wallet Billfold--Excell...
Amazon Price:

LAMPS BEAUTIFUL Betty Boop Collectibles Wallet Billfold--Motorcycle--Excellen...
Amazon Price:

LAMPS BEAUTIFUL Mini Folding Rain or Sun Umbrella--Birds--Excellent customer ...
Amazon Price:

LAMPS BEAUTIFUL Betty Boop Collectibles Small Cosmetic Toiletries Bag--Motorc...
Amazon Price:

Elvis Presley Collectibles Small Tote Travel Bag--1970's Collection--Excellen...
Amazon Price:

LAMPS BEAUTIFUL Beaded and Sequined Handbag Purse--Roses Floral--Excellent cu...
Amazon Price:

LAMPS BEAUTIFUL Roses Small Cosmetic Bag--Excellent customer service--see our...
Amazon Price:

LAMPS BEAUTIFUL Betty Boop Collectibles Medium Cosmetic Toiletries Bag--Motor...
Amazon Price:

Fish! A Remarkable Way to Boost Morale and Improve Results
by Stephen C. Lundin, Harry Paul, John Christensen
Amazon Price: $13.57
Customer Review: Fish! is a great book that teaches you how to have fun at work and make your job into something you enjoy coming to each day. It tells the story of a woman who goes through a transformation to learn this very thing from an unlikely source: the fish m...

Waiter Rant: Thanks for the Tip--Confessions of a Cynical Waiter
by Steve Dublanica Aka The Waiter
Amazon Price: $16.47
Customer Review: Thanks, from one waiter to another. I probably don't have another thing to add as all of these scenarios have happened to me. Great read with really good visual images. I was right there in the Bistro with you.

Raving Fans: A Revolutionary Approach To Customer Service
by Ken Blanchard, Sheldon Bowles
Amazon Price: $14.93
Customer Review: By definition, a "raving fan" is a customer that is so happy with your company that they praise your actions to anyone who might possibly listen. They are the best form of advertisement and the hardest to acquire. Changing your customer service stra...

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astoundin...
by Jack Mitchell
Amazon Price: $13.57
Customer Review: I facilitate a biz book club for a women's organization and we chose "Hug Your Customer". We were also fortunate to have Jack speak at a luncheon as we are located near his stores. In person, Jack was professional and enthusiastic. The book club l...

The Fred Factor: How passion in your work and life can turn the ordinary into...
by Mark Sanborn
Amazon Price: $10.85
Customer Review: 'The Fred Factor' is a motivational book which uses many examples of outstanding customer service as well as outstanding generosity the author has experienced in everyday life to provide models of how we can change the world in small, simple ways. I ...

The Innovator's Dilemma: The Revolutionary Book that Will Change the Way You ...
by Clayton M. Christensen
Amazon Price: $12.21
Customer Review: OK, I admit, some of it can be a bit boring, especially the first couple of chapters. But the premise and his argument are great.

A product manager who has not read this book is not a product manager at all!

Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business
by Jeff Howe
Amazon Price: $17.79
Customer Review: Jeff Howe has done an impressive job of gathering insight into the power of this old adage applied to today's Internet environment. The idea is that by opening up complex problems to the crowd in small chunks, solutions can be found and creative dest...

The Ultimate Question: Driving Good Profits and True Growth
by Fred Reichheld
Amazon Price: $19.77
Customer Review: As the owner of a very small business I am not going to be implementing any type of large-scale statistical analysis to determine NPS as the book suggests - it is just too expensive for my company. However, this book does provide a lot of fodder for ...

The Innovator's Solution: Creating and Sustaining Successful Growth
by Clayton M. Christensen, Michael E. Raynor
Amazon Price: $21.75
Customer Review: I assume you're interested in this book because it's a shortcut: we hear that a business can be undermined by [initially] unattractive innovations, aka the innovator's dilemma. But what do we do about it?

The answer is to create those i...

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Custo...
by Joseph Michelli
Amazon Price: $16.47
Customer Review: Product or information businesses can learn so much from a caring business like the Carlton-Ritz.

This stylish book exemplifies the inspirational branding of the Carlton-Ritz with moving stories and practices.